Radiant Watch Return & Warranty Policy

At Radiant Watch, we create hardware and software that help you get your business up and running smoothly and successfully; and we do our best to ensure you are happy with your purchase. Nevertheless, you may want to return or exchange your purchased products, and so, we have made our return policy as easy as possible. While this Return Policy does not apply to your use of our software, certain hardware items can be returned or exchanged in original condition. If you have any questions regarding our return policy that is not included here, or if you would like to request a return or exchange, please call us at 888-557-9109 within 15 days of receipt of your order.

To return or exchange an item, please consider the following requirements and instructions:

 

Requirements

Original packaging and product in new condition – Any returned products must be returned in all their original packaging, and in like-new condition. Radiant Watch may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Radiant Watch will notify the customer that the return has been rejected and no refund will be issued. In such cases, Radiant Watch will return the product(s) back to the customer and charges the customer for the return freight.

Shipping – Radiant Watch is not responsible for risk of loss or damage for shipment to/from our facility. Customer is responsible for the freight, insurance and any custom charges (if applicable).

 

Instructions

As long as your return adheres to the requirements described above, follow these simple steps to return the product:
Please contact our sales and support staff at [email protected] or call 888-557-9109.
After return approval, we will email you an RMA number and a ship to address. Please place the returned products in a suitable shipping carton and indicate the RMA number on the outside of the box. No return will be accepted without a valid RMA number.

We will receive and review the products you’ve returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 10 business days for this process, and note that consumable items are excluded from the refund.

 

Equipment Agreement

These terms apply to the purchase of Radiant Watch IoT products. By placing an order for these products, you accept and agree to the terms of this agreement.

 

Availability

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If we are unable to fulfill an order, we will notify you by email.

 

Shipping

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we select. Once you have completed your purchase on our website, we will provide you with an estimated delivery date. Every effort is made to facilitate delivery of your order on time, and by the estimated delivery date. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

 

Returns and Refunds

At Radiant Watch, we do everything possible to ensure you are happy with your purchase, but we know that sometimes a product is just not right for you. You may return your Start-Up Kit within 15 days of shipment to you, as long as it is in new condition and has the original packaging. No returns are accepted over 20 days.

 

Warranties

The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. All third party products resold by us are covered by their original manufacturers’ warranties. Please check with the manufacturer for further information.